Please read this policy before subscribing to a paid plan. By paying, you accept all of these terms. You can always try the service for free on the Free plan before deciding to subscribe to a paid plan.
1. No refunds after purchase
Paid plans (Pro / VIP) are digital services activated immediately. We reserve the right not to refund after payment, whether or not the service has been used, except in the cases in section 2.
2. When we do refund
We will refund in the following cases:
- Billing error: being charged twice for the same item, being charged without subscribing, or an amount that does not match the plan you chose
- Paid but not activated: if your payment succeeded but the plan was not activated, and we cannot fix it within a reasonable time
Please notify us within 7 days of the charge, with evidence. We will review and refund the portion charged in error, returned via the original payment method/channel through our payment provider, which may take the usual processing time of your bank or card provider.
3. Renewal and cancellation
- Card payment: renews automatically each cycle. You can cancel any time through LINE (type “แพ็กของฉัน” / my plan, then cancel renewal). Cancellation takes effect from the next cycle, and your plan stays active until the end of the cycle already paid for.
- PromptPay / TrueMoney / Mobile Banking: a one time payment per cycle, with no automatic charge. We remind you to renew through LINE before your plan expires.
(No refunds for a cycle already paid for.)
4. Changing plans mid-cycle
If you upgrade while your current plan has time remaining, the system counts the value of the remaining time toward your new payment and adjusts the expiry date proportionally (prorated), so you do not lose the value already paid. This is not a cash refund, but a conversion into usage time.
5. Contact
For payment or eligible refund matters, use our contact form or LINE